Job Description
Join our dynamic Tampa-based team as a Full-Time Customer Service Representative! We're seeking motivated individuals to deliver exceptional client experiences while launching their careers in the thriving call center industry. No experience necessary—comprehensive paid training provided! Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our supportive environment.
Why Choose Us?
- Industry-leading paid training program ($500 value)
- Health, dental, and vision benefits starting Day 1
- Tuition reimbursement for professional development
- Clear career path to supervisory/management roles
- Modern, tech-equipped workspaces with free parking
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Basic computer proficiency (Windows, browsers, email)
- Flexible schedule availability (evenings/weekends required)
- Positive attitude and problem-solving mindset
- U.S. work authorization and clean background check
- Commitment to completing 4-week paid training program