Job Description
Are you looking for a job that perfectly fits your weekend lifestyle? Horizon Workforce Solutions is seeking motivated and detail-oriented individuals to join our growing team as Weekend Customer Service Representatives in Louisville, KY.
We specialize in connecting talented professionals with flexible, high-quality employment opportunities. In this role, you will serve as the face of our brand, providing exceptional support to our customers while enjoying a balanced work-life schedule.
Why Join Us?
- Flexible Scheduling: Enjoy your weekdays free with our reliable weekend shifts.
- Competitive Pay: Earn a great hourly wage with performance-based incentives.
- Modern Environment: Work in a supportive, tech-forward company culture.
If you have a positive attitude and a passion for helping others, we want to meet you.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Process orders, returns, and exchanges accurately within company guidelines.
- Maintain and update customer records in the CRM database with precision.
- Collaborate with team leads to escalate complex issues and improve service processes.
- Adhere to all company policies, security protocols, and service level agreements (SLAs).
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory for enthusiastic candidates.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) with flexibility for holiday coverage.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace (for hybrid options).