Job Description
Join Atlanta's premier customer service team with weekend flexibility! Metro Solutions Group seeks energetic professionals to deliver exceptional client experiences during our high-demand weekend shifts. Enjoy competitive pay, consistent scheduling, and opportunities for advancement while maintaining your weekday lifestyle.
We value work-life balance and offer premium benefits including paid training, performance bonuses, and free downtown parking. Our modern downtown Atlanta office fosters a collaborative culture where your contributions directly impact client satisfaction and business growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer concerns with empathy and efficiency
- Process orders and maintain accurate transaction records
- Collaborate with cross-functional teams to improve service delivery
- Meet performance metrics for call resolution and customer satisfaction
- Participate in weekend team training and development sessions
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently and as part of a team
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- High school diploma or equivalent required
- Experience in retail, hospitality, or call center environments preferred
- Atlanta residency required