Job Description
Join our award-winning team as a Weekend Customer Service Representative in Atlanta! We're seeking friendly, tech-savvy individuals to deliver exceptional support during peak weekend hours. This role offers flexible scheduling, comprehensive training, and growth opportunities within our dynamic organization. Perfect for students, parents, or anyone seeking weekend work-life balance in the heart of Atlanta.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in our customer database
- Collaborate with support teams to resolve complex customer concerns
- Meet/exceed performance metrics for response time and resolution rate
- Participate in weekend hiring events on-site at our Atlanta facility
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce or Zendesk experience a plus)
- Excellent verbal/written communication skills with neutral accent
- Ability to work independently and adapt to changing priorities
- Available Saturdays and Sundays (8 AM - 6 PM shifts)
- Passion for problem-solving and customer advocacy