Job Description
Are you looking for a rewarding career with a flexible schedule? We are currently seeking dedicated Customer Service Representatives to join our high-performing team in Atlanta, GA.
In this role, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring a seamless experience during our high-volume weekend operations.
Why Join Us?
- Competitive hourly pay ($20.00 - $25.00)
- Weekend-only schedule (great work-life balance)
- Comprehensive health benefits package
- Training and career advancement opportunities
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Accurately process orders, returns, and account information using CRM software.
- Document all customer interactions and transactions in the company database.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
- Maintain a positive and professional demeanor in a fast-paced environment.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center, customer service, or retail environment is preferred.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency and typing speed.
- Ability to work weekends (Saturday & Sunday) as required.
- Must be self-motivated and able to work independently.