Job Description
Are you looking for a rewarding career in customer service with the flexibility of a weekend schedule? Apex Contact Solutions is seeking dedicated professionals to join our growing team in Atlanta, GA. We offer a dynamic remote work environment where you can make a real difference in our clients' customer experiences.
As a Weekend Shift Representative, you will be the voice of our brand, ensuring our customers receive top-tier support while enjoying a lifestyle that fits your personal commitments. If you are detail-oriented and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer calls regarding products, services, and account inquiries with a positive attitude.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction scores.
- Update customer information accurately in our CRM database after every interaction.
- Follow all call scripts and quality assurance guidelines to maintain brand consistency.
- Collaborate with team leads and support staff to resolve complex escalations.
- Participate in weekly training sessions and performance reviews.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not required for qualified candidates.
- Must have a stable high-speed internet connection and a quiet workspace.
- Excellent verbal communication and active listening skills.
- Proficiency in using computers and navigating multiple windows simultaneously.
- Ability to work weekends (Saturday and Sunday) with a reliable schedule.
- Must pass a background check and drug screening.