Job Description
We are currently hosting a Hiring Event in Atlanta, GA, and we are seeking dedicated individuals to join our dynamic team as Weekend Customer Service Representatives.
In this pivotal role, you will be the face of our brand, ensuring our valued clients receive seamless assistance. If you are a problem-solver with a passion for service and the availability to work weekends, we invite you to apply today and accelerate your career growth.
Responsibilities
- Deliver outstanding customer support via phone, email, and live chat during weekend shifts.
- Resolve complex inquiries and issues with patience, accuracy, and empathy.
- Process customer orders, returns, and refunds efficiently using internal software.
- Maintain accurate and up-to-date customer records in the CRM database.
- Collaborate with the operations team to improve service processes and customer satisfaction scores.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Must be available to work weekends (Saturday and Sunday).
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced, high-volume environment.