Job Description
Are you ready to take your career to the next level? Apex Customer Solutions is hosting a Hiring Event for passionate Customer Service Representatives in Atlanta, GA. We are looking for motivated individuals to join our elite support team and help us deliver world-class service to our clients.
This is a fantastic opportunity for those seeking a stable, rewarding career with flexible weekend shifts. Whether you are an experienced professional or looking to start your journey in customer support, we want to hear from you!
Why Join Us?
- Competitive Pay: Earn between $17.00 and $22.00 per hour.
- Weekend Flexibility: Enjoy your weekdays free with our reliable weekend schedules.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
- Benefits Package: Medical, dental, vision, and 401(k) options available after probation.
What You Will Do
As a Weekend Customer Service Representative, you will be the voice of our brand. You will assist customers by resolving inquiries, processing orders, and ensuring a positive experience.
Responsibilities
- Manage high-volume inbound and outbound calls and emails with a focus on customer satisfaction.
- Resolve customer complaints and issues efficiently while adhering to company scripts and policies.
- Accurately document all customer interactions and account information in our CRM system.
- Identify customer needs and recommend appropriate solutions or products.
- Collaborate with team leads to improve service processes and address recurring issues.
- Maintain a professional and positive demeanor during peak hours.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but not mandatory.
- Must be available to work full-time weekend shifts (Saturday and Sunday).
- Strong verbal communication skills and active listening abilities.
- Proficiency with computers and navigating web-based applications.
- Ability to remain calm and patient in high-pressure situations.