Job Description
Join our dynamic team as a Weekend Customer Service Representative in Baltimore! We're hosting an exclusive hiring event for passionate individuals who thrive in fast-paced environments. Enjoy competitive pay, flexible weekend schedules, and comprehensive training. As a vital member of our customer support team, you'll directly impact client satisfaction while building valuable career skills. Immediate openings available! Apply today to start your rewarding journey with Baltimore's leading service provider.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product concerns, and service disruptions efficiently
- Maintain detailed customer records and documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for call resolution time and customer satisfaction
- Participate in weekend shift rotations (Sat/Sun 8AM-8PM)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-contact role
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving abilities and conflict resolution expertise
- Availability for weekend shifts and occasional holidays
- Basic knowledge of Baltimore metro area geography (asset)