Job Description
Join a dynamic team in the heart of Detroit as our next Weekend Customer Service Representative!
We are looking for passionate individuals to join our client-facing team. We offer comprehensive paid training to get you up to speed quickly, ensuring you have the skills needed to succeed in a fast-paced environment.
If you have a friendly demeanor, excellent communication skills, and are available to work weekends, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a high degree of professionalism.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Assist customers in navigating our products and services, providing accurate information and guidance.
- Document all customer interactions and transactions in our CRM database accurately and timely.
- Collaborate with team members and supervisors to improve service processes and customer satisfaction scores.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide paid training for motivated candidates with a strong work ethic.
- Excellent verbal and written communication skills with a focus on active listening.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency with basic computer applications and MS Office Suite.
- Reliable transportation and punctuality are essential.