Job Description
Elevate your career with a premier customer service opportunity in the heart of Detroit. We are currently seeking dedicated individuals for our high-volume weekend support team. We pride ourselves on delivering top-tier service and offer comprehensive paid training for all new hires.
As a Weekend Customer Service Representative, you will be the voice of our brand, assisting clients with their inquiries and ensuring their satisfaction. This role offers a stable work-life balance with the flexibility of weekend shifts.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts.
- Resolve customer inquiries and issues with accuracy and empathy.
- Document all interactions and transactions accurately in our CRM system.
- Collaborate with the support team to improve service protocols and efficiency.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a high level of product knowledge through ongoing training.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent.
- Previous customer service experience is a plus, but not required (we provide training).
- Must be available to work weekends (Saturday & Sunday).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to type 35+ WPM and navigate multiple computer applications.
- Passion for helping others and problem-solving.