Job Description
Are you looking for a flexible opportunity to kickstart your career?
Apex Customer Solutions is currently seeking motivated Weekend Customer Service Representatives to join our dynamic team in New York. We offer a competitive pay rate and an immediate start date for the right candidates.
In this entry-level role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with professionalism and empathy. If you thrive in a fast-paced environment and want to work just the weekends while maintaining your weekdays free, this is the perfect role for you.
Why Choose Us?
- Immediate start available.
- Competitive hourly wage ($18 - $22).
- Great work-life balance with a 4-day work week.
- Comprehensive training provided.
Responsibilities
- Manage Customer Inquiries: Respond to phone calls, emails, and chat messages regarding products and services with a high degree of accuracy and a friendly tone.
- Issue Resolution: Troubleshoot customer problems and provide effective solutions or escalate complex issues to senior staff promptly.
- Data Entry: Maintain and update customer records in our CRM database with precision and attention to detail.
- Process Orders: Assist with order processing, returns, and exchanges ensuring all compliance standards are met.
- Feedback Collection: Gather customer feedback and share insights with the management team to improve service quality.
- Team Collaboration: Work closely with fellow support agents and back-office teams to ensure seamless weekend operations.
- Adherence to Policies: Follow all company protocols, including confidentiality agreements and safety guidelines.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus, but not mandatory; we value attitude and aptitude over experience.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic proficiency with Microsoft Office Suite and web browsers.
- Availability: Must be available to work every Saturday and Sunday (9:00 AM - 5:00 PM).
- Reliability: A strong work ethic and the ability to work independently.
- Location: Must reside within the New York metropolitan area.