Job Description
Are you looking for a rewarding career with a competitive schedule?
Apex Logistics Solutions is currently seeking a dedicated and enthusiastic Weekend Customer Service Representative to join our expanding team in Houston, Texas. In this pivotal role, you will be the voice of our brand, ensuring our clients receive top-tier support during critical weekend operations. We offer a competitive hourly wage, comprehensive benefits, and a supportive work environment for full-time professionals looking to advance their careers in the logistics industry.
Why Choose Apex?
- Flexible Schedule: Dedicated weekend shifts with full-time hours.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) options.
- Growth Opportunities: Clear pathways for internal promotion and skill development.
Join us in delivering excellence and making a difference in our customers' lives every weekend.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve customer issues and complaints with empathy, accuracy, and a focus on first-contact resolution.
- Process orders, returns, exchanges, and refunds accurately and in a timely manner.
- Update customer accounts and internal database records with precision to ensure data integrity.
- Collaborate closely with the operations and warehouse teams to ensure seamless service delivery.
- Adhere to all company policies, quality standards, and safety regulations at all times.
- Identify opportunities to upsell products and services to enhance customer value.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience preferred (1+ years).
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and ability to navigate multiple computer systems simultaneously.
- Ability to work in a fast-paced, high-volume environment with a positive attitude.
- Reliable transportation and punctuality are essential.