Job Description
Are you a people person looking for a career with flexible weekend hours? Apex Experience Group is hosting a Live Hiring Event in Chicago, IL, and we are seeking energetic Customer Service Representatives to join our rapidly expanding team.
In this role, you will be the primary point of contact for our valued clients, handling inquiries with empathy and efficiency. Whether resolving technical issues or processing orders, you will ensure every interaction leaves a lasting positive impression. We offer a competitive hourly rate, comprehensive benefits, and a supportive environment that prioritizes your growth.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Weekend Flexibility: Work Saturday and Sunday for a great work-life balance.
- Health & Wellness: Medical, Dental, and Vision insurance available.
- Professional Development: Paid training and clear career progression paths.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with professionalism.
- Resolve customer complaints and inquiries by identifying the root cause and implementing effective solutions.
- Accurately document customer interactions, account details, and transaction history in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Maintain a deep understanding of our products and services to provide accurate information.
- Meet and exceed daily and weekly performance metrics regarding call volume and satisfaction scores.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is highly preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Ability to type 35+ words per minute with high accuracy.
- Must be available to work weekends, including Saturdays and Sundays.
- Proficiency with basic computer applications and CRM software.