Job Description
Are you ready to kickstart your career with a dynamic team? Apex Support Solutions is hosting a special Hiring Event in Jacksonville, FL, specifically looking for top-tier Customer Service Representatives to join our weekend team. We are committed to providing exceptional support to our clients and offer a culture of growth and recognition.
Whether you are an experienced professional or eager to learn, we provide the training and tools you need to succeed. Join us for an exciting opportunity to work in a fast-paced environment where your contributions make a real impact.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on rapid resolution and high customer satisfaction.
- Assist customers with product inquiries, account issues, and technical troubleshooting.
- Document all interactions accurately and efficiently within the CRM database.
- Collaborate with team leads and support staff to resolve complex escalations.
- Adhere to all company policies, service level agreements (SLAs), and quality standards.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Mandatory Requirement: Must be available to work weekends (Saturday and Sunday).
- Ability to remain calm and professional under pressure.