Job Description
We are seeking a highly motivated Weekend Customer Service Representative to join our expanding team in Houston, Texas.
This is a fantastic opportunity for those looking for a stable full-time position with an immediate start. If you thrive in a dynamic environment and enjoy solving problems for people, we want you on our team.
What You Will Do:
- Handle a high volume of customer inquiries via phone, email, and live chat.
- Resolve product issues and service complaints with empathy and efficiency.
- Accurately document all customer interactions in our CRM system.
- Collaborate with the support team to maintain high service quality metrics.
- Stay current on product knowledge and company policy updates.
Why Apply:
- Competitive hourly wage ($18 - $24/hr).
- Weekend-only schedule (Saturday & Sunday) allows for work-life balance.
- Comprehensive training and career advancement opportunities.
- Modern office environment in downtown Houston.
Responsibilities
- Manage incoming customer requests with a focus on resolution and satisfaction.
- Escalate complex issues to senior management when necessary.
- Assist in the onboarding of new team members.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or support preferred.
- Strong verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).
- Proficiency with computers and Microsoft Office Suite.