Job Description
Are you looking for a role that offers the freedom to enjoy your weekdays? Apex Support Solutions is seeking a dedicated and energetic Weekend Customer Service Representative to join our dynamic team in Las Vegas, NV.
We pride ourselves on delivering top-tier service to our clients, and we need a reliable team member who thrives in a fast-paced environment. This entry-level position is perfect for individuals looking to kickstart their career in customer relations with a competitive compensation package and excellent benefits.
Why You'll Love This Role:
- Flexible Schedule: Enjoy your weekdays free with our dedicated weekend shifts.
- Competitive Pay: Earn between $17.00 and $23.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in the heart of Las Vegas.
If you are a communicative problem-solver ready to make an impact, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls regarding products and services.
- Resolve customer inquiries, complaints, and issues efficiently and professionally.
- Accurately document all customer interactions and transactions in the CRM system.
- Collaborate with the support team to ensure consistent service quality across all shifts.
- Assist in training new hires to ensure team success and retention.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory (Entry Level).
- Strong verbal communication skills and a professional phone manner.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be available to work weekends (Saturday and Sunday).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving mindset with a focus on customer satisfaction.