Job Description
Join our dynamic team at Oakland Customer Service Alliance and become the voice of excellence! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional experiences while enjoying a balanced weekend schedule. Our Oakland-based team thrives on innovation, growth, and community impact. What we offer: Competitive pay, comprehensive benefits package, flexible scheduling, and opportunities for career advancement. Why you'll love us: Modern workspace, inclusive culture, and recognition programs that reward your hard work. Ready to transform your weekends into a rewarding career? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Update customer records in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify and escalate trends to improve service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a fast-paced setting
- Weekend availability (Sat/Sun shifts required)
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with accuracy