Job Description
Are you seeking a rewarding career with flexible weekend hours? Apex Contact Solutions is looking for a dedicated Weekend Customer Service Representative to join our high-performing team in Dallas, Texas.
We pride ourselves on delivering exceptional customer experiences. As a member of our team, you will benefit from complimentary Paid Training, a competitive salary, and a supportive work environment. Whether you are starting your career or looking to transition into a customer-facing role, we provide the tools and coaching you need to succeed.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: Comprehensive training program with no upfront costs.
- Flexible Scheduling: Focus on your weekend while maintaining a work-life balance.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on first-contact resolution.
- Assist clients with product inquiries, service changes, billing issues, and account support.
- Listen actively to customer concerns and provide empathetic, accurate, and timely solutions.
- Document all customer interactions, transactions, and complaints accurately in the CRM system.
- Adhere to all company scripts, policies, and quality assurance standards.
- Collaborate with team leads and support staff to identify trends and improve service quality.
- Maintain a professional and positive demeanor in all customer interactions.
Qualifications
- High school diploma or GED is required.
- Must be available to work weekends (Saturday and Sunday) on a regular schedule.
- Strong verbal communication skills with the ability to speak clearly and concisely.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to type at least 35 words per minute.
- Previous customer service or call center experience is preferred but not mandatory for candidates with strong soft skills.
- Ability to work effectively in a fast-paced, team-oriented environment.