Job Description
Join Fort Worth's fastest-growing customer support team as a Remote Chat Support Specialist! We're seeking tech-savvy locals to deliver exceptional digital assistance from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while representing top Fort Worth brands. Perfect for career changers and customer service enthusiasts!
Responsibilities
- Resolve customer inquiries via real-time chat with 95%+ satisfaction rates
- Master multiple CRM platforms and knowledge bases for Fort Worth clients
- Collaborate with local teams to escalate complex technical issues
- Document interactions and identify improvement opportunities
- Maintain 24/7 availability during assigned shifts (including weekends)
- Support 500+ daily interactions across diverse industries
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience (chat support a plus)
- Type 50+ WPM with 99% accuracy
- Strong Fort Worth metro area knowledge
- Reliable high-speed internet and quiet workspace
- Proficient in Zendesk, Salesforce, or similar platforms
- Spanish bilingual skills highly desirable