Job Description
Are you looking for a rewarding career with a top-tier team?
We are currently seeking dedicated Weekend Customer Service Representatives to join our dynamic call center in Dallas, TX. We offer a comprehensive Paid Training Program designed to get you up to speed quickly and set you up for long-term success. Whether you are based in Dallas or looking for opportunities in the broader North Carolina region, we welcome your application.
As a key member of our team, you will handle high-volume customer inquiries with empathy and efficiency, ensuring our clients receive the world-class support they deserve. This is an excellent opportunity for individuals seeking flexible weekend shifts without sacrificing career growth.
Why Choose Apex Contact Solutions?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Paid Training: Start earning while you learn with our industry-leading training curriculum.
- Weekend Flexibility: Enjoy your weekdays off while earning a premium rate.
- Remote & On-site Options: Available for candidates in Dallas, TX and North Carolina.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer inquiries, complaints, and issues using standard scripts and troubleshooting procedures.
- Accurately document all customer interactions and account information into the CRM system.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to senior management.
- Maintain a high level of product knowledge and stay updated on policy changes.
- Collaborate with team leads and peers to ensure consistent service quality and team targets are met.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service environment is a plus but not mandatory.
- Strong verbal communication skills with a friendly and professional demeanor.
- Basic computer proficiency, including typing speed of at least 40 WPM.
- Reliable internet connection and a quiet workspace (for remote candidates).
- Ability to work weekends (Friday through Sunday) and occasional holidays.