Job Description
Join our elite support team as a Chat Support Specialist for immediate night shift openings in Philadelphia! This role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology. We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Provide instant support via live chat to resolve customer inquiries and technical issues
- Document interactions using CRM systems while maintaining 99% accuracy
- Collaborate with cross-functional teams to escalate complex problems
- Continuously update knowledge base with new solutions and product updates
- Monitor chat queues during peak hours with <15-second response time
- Contribute to process improvements through regular team feedback sessions
Qualifications
- Minimum 1 year experience in customer support or chat-based assistance
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar chat support platforms
- Strong problem-solving abilities with technical aptitude
- Availability to work 8-hour night shifts (11 PM - 7 AM EST)
- High school diploma or equivalent; college degree preferred
- US work authorization and reliable internet connection