Job Description
Join a Team That Invests in You!
Are you looking for a stable career with flexible hours? OmniConnect Support is currently hiring Weekend Customer Service Representatives in Omaha, NE. We pride ourselves on offering paid training to all new hires, ensuring you have the skills and confidence needed to succeed. If you are a reliable individual seeking a rewarding role in a fast-paced environment, we want to meet you.
Why Choose OmniConnect?
- Paid Training Program: No experience necessary—we train you.
- Weekend Shifts: Enjoy your weekdays free while earning a competitive wage.
- Competitive Pay: Starting at $18.00/hr with opportunities for raises.
- Modern Facilities: State-of-the-art call center in the heart of Omaha.
Take the next step in your career today by applying for this exciting opportunity in Omaha!
Responsibilities
- Manage a high volume of incoming and outgoing customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and guidelines.
- Accurately document customer interactions and account information in the CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads and support staff to ensure service quality standards are met.
- Stay updated on product knowledge and policy changes through ongoing training.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work weekends (Saturday and Sunday) on a full-time schedule.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to remain calm and professional under pressure.
- Reliable transportation is required for shift work.