Job Description
Are you looking for a stable career in customer service with the flexibility of weekend hours? Apex Contact Solutions is actively hiring Weekend Customer Service Representatives in Wichita, KS.
We are proud to offer a comprehensive Paid Training Program designed to get you up to speed quickly. Whether you are an experienced professional or just starting your journey, we provide the mentorship and resources you need to succeed.
Why Choose Apex Contact Solutions?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Weekend Schedule: Enjoy your weekdays off with our reliable weekend shift options.
- Paid Training: No prior experience required; we train you to be an expert.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Job Overview:
As a Weekend Call Center Representative, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your role is vital in maintaining our reputation for excellence.
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer complaints and issues efficiently according to company policies.
- Accurately update customer information and transaction records in our CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Contribute to team goals by meeting daily and weekly performance metrics.
- Provide accurate product and service information to assist customers in making informed decisions.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and typing skills are essential.
- Strong verbal communication and active listening skills.
- Ability to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Must be authorized to work in the United States.
- Previous call center or customer service experience is a plus but not mandatory.