Job Description
Join LocalCare Solutions as a Weekend Customer Service Representative and become the voice of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support during weekends while enjoying premium pay and flexible scheduling. This immediate-start opportunity offers training, career growth, and the chance to make a real impact in your local area. Perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Philadelphia-based clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with weekend support teams for seamless service delivery
- Identify opportunities to improve customer experience
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Ability to work weekends (Sat/Sun) with flexible availability
- Proficiency with CRM software and MS Office
- Philadelphia PA residency preferred
- Background check clearance required