Job Description
Are you a dedicated professional looking for a meaningful role with an immediate start? Apex Support Solutions is currently hiring a Weekend Customer Service Representative to join our growing team in the heart of Philadelphia, PA.
We are looking for individuals who are passionate about helping others and thrive in a collaborative environment. In this role, you will be the primary point of contact for our valued local customers, ensuring their weekend experience is seamless and positive. Join us and enjoy competitive pay, flexible scheduling, and a supportive culture.
Responsibilities
- Deliver Exceptional Service: Provide high-quality support to customers via phone, email, and in-person interactions, ensuring a positive brand experience.
- Resolve Inquiries: Address customer questions, complaints, and technical issues efficiently and professionally.
- Process Transactions: Accurately handle billing, order processing, and account updates with a strong attention to detail.
- Maintain Records: Log all interactions and transactions into the CRM system to keep customer profiles up-to-date.
- Team Coordination: Communicate effectively with the weekday support team to ensure continuity of service.
- Store Operations: Assist with general store duties and inventory management as needed during peak weekend hours.
Qualifications
- Availability: Must be available to work Saturdays and Sundays on a consistent schedule.
- Experience: Minimum 1 year of experience in customer service, retail, or a related field.
- Communication Skills: Strong verbal and written communication skills with a friendly, patient demeanor.
- Problem Solving: Ability to troubleshoot issues and think critically to find solutions.
- Local Requirement: Must reside in or be willing to commute to Philadelphia, PA.