Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Support Solutions is seeking a high-energy Weekend Customer Service Representative to join our dynamic team in Portland, Oregon. If you are looking for an immediate start and a role that offers work-life balance with a competitive compensation package, we want to meet you.
In this role, you will be the face of our brand, ensuring our customers receive top-tier support during critical weekend hours. We are looking for individuals who can handle high volumes of inquiries while maintaining a positive, empathetic demeanor.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: $18.00 - $24.00/hour depending on experience.
- Weekend Flexibility: Enjoy your weekdays free!
- Professional Growth: Clear pathways for career advancement within the company.
Responsibilities
- Manage Inquiries: Respond to customer calls, emails, and live chat requests regarding products and services with speed and accuracy.
- Issue Resolution: Troubleshoot customer problems and provide effective solutions to ensure high customer satisfaction scores.
- Data Management: Accurately log customer interactions, account details, and feedback into our CRM database.
- Follow-Up: Conduct necessary follow-up communications to ensure issues are fully resolved and the customer is satisfied.
- Team Collaboration: Communicate effectively with team leads and other departments to escalate complex issues when necessary.
- Product Knowledge: Stay up-to-date on product features, policies, and procedures to answer questions confidently.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is preferred, but we are willing to train the right candidate.
- Availability: Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Skills: Strong verbal and written communication skills; excellent problem-solving abilities.
- Technical Proficiency: Basic computer skills and familiarity with CRM software.
- Soft Skills: Empathy, patience, and the ability to remain calm under pressure.