Job Description
Are you looking for a rewarding opportunity where you can make a real impact? Apex Support Solutions is currently seeking a dedicated Weekend Customer Service Representative to join our dynamic team in Portland, Pennsylvania.
We pride ourselves on delivering exceptional service to our clients, and we need someone with a positive attitude and a passion for problem-solving. If you are ready for an immediate start and want to work in a supportive environment, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Enjoy your weekdays free with our weekend-only commitment.
- Immediate Start: Don't wait—start your career with us today.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Accurately document customer interactions and feedback in our CRM system.
- Provide product and service information to assist customers in making informed decisions.
- Collaborate with the support team to improve overall service quality and response times.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory (we provide training).
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) with reliability.
- Proficient in basic computer applications and navigating web browsers.
- A patient, empathetic, and solution-oriented mindset.