Job Description
Join our award-winning customer service team in San Diego! Nexus Solutions Inc. is hosting an exclusive hiring event for Weekend Customer Service Representatives. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture. Perfect for students, parents, and professionals seeking weekend flexibility.
Why Nexus Solutions?
- Industry-leading benefits package (health, dental, vision)
- Tuition reimbursement program
- Clear career advancement pathways
- Modern downtown office with free parking
Responsibilities
- Handle high-volume inbound/outbound customer calls for local clients
- Resolve billing inquiries and account issues using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with support teams to escalate complex cases
- Meet/exceed weekly performance metrics (CSAT, AHT, FCR)
- Participate in quarterly service improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability for all weekend shifts (Sat/Sun 6AM-2PM or 2PM-10PM)
- High school diploma or equivalent (college degree preferred)