Job Description
Are you ready to make an impact with an immediate start? Apex Tech Solutions is urgently hiring dedicated Weekend Customer Service Representatives in New York. If you are looking for a flexible schedule with competitive pay and a supportive team environment, this is your opportunity.
We are seeking individuals who thrive in fast-paced settings and are passionate about delivering exceptional service. Join our elite team and enjoy the benefits of a premium work environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complex issues and escalate tickets to the appropriate department when necessary.
- Maintain accurate records in our CRM system to ensure seamless follow-up and customer satisfaction.
- Adhere to company policies and performance KPIs during all shifts.
- Collaborate with team leads to improve service processes and customer experience.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or support roles is a plus.
- Strong verbal and written communication skills in English.
- Proficiency with computer systems and basic software.
- Ability to work weekend shifts (Saturday & Sunday) and holidays as required.
- Problem-solving mindset with a focus on customer retention.