Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Louisville, KY! We're seeking energetic professionals to deliver exceptional service during flexible weekend shifts (Saturday-Sunday). This role offers competitive pay, comprehensive training, and the perfect work-life balance for weekend warriors. Enjoy a supportive environment where your contributions directly impact customer satisfaction and team success. Apply today to start your weekend career journey!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues efficiently using CRM systems
- Collaborate with cross-functional teams to escalate complex cases seamlessly
- Maintain detailed customer records in Salesforce with 99% accuracy
- Proactively identify upsell opportunities to enhance customer loyalty
- Support weekend inventory audits and data entry tasks
- Participate in bi-weekly team training sessions to refine service skills
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution abilities
- Strong problem-solving skills with attention to detail
- Availability for all weekend shifts (Sat-Sun 8am-8pm)
- High school diploma or equivalent required
- Ability to type 50+ WPM with 95% accuracy