Job Description
Join our vibrant team at Urban Hospitality Group and enjoy your weekdays free while earning competitive pay on weekends! We're seeking passionate Weekend Customer Service Specialists to deliver exceptional experiences at our premier Charlotte locations. This role offers unmatched flexibility with Saturday/Sunday shifts, perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive environment, comprehensive training, and opportunities for advancement. Apply today and transform your weekends into rewarding career growth!
Responsibilities
- Deliver exceptional customer service across all touchpoints including phone, email, and in-person interactions
- Manage guest inquiries, reservations, and resolve complaints with professionalism
- Coordinate with cross-functional teams to ensure seamless weekend operations
- Maintain accurate records of transactions and customer feedback
- Support inventory management and weekend facility maintenance tasks
- Execute promotional activities and upsell opportunities during peak weekend hours
- Adhere to all safety protocols and brand standards at all times
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Strong communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Proficiency with reservation systems and MS Office Suite
- Flexible schedule availability for Saturdays and Sundays
- High school diploma or equivalent required
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods during shifts