Job Description
Join FlexiCare Solutions as a Weekend Customer Service Specialist and transform your weekends into rewarding opportunities! We're seeking passionate individuals to deliver exceptional customer experiences during flexible weekend shifts across Seattle, WA and Texas locations. Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive pay and training. Be part of a dynamic team supporting healthcare clients while gaining valuable industry experience. Apply now and start your journey with a company that values flexibility and growth!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and service issues using CRM systems while maintaining accuracy
- Process enrollment forms and documentation with strict attention to detail
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and update client information in real-time
- Adhere to HIPAA compliance and data security protocols
- Participate in weekend team huddles for performance reviews and goal setting
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or healthcare support experience
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced weekend environments
- Strong problem-solving and conflict resolution abilities
- Weekend availability with flexibility for holiday shifts
- Basic knowledge of healthcare terminology a plus