Job Description
Launch your career with Urban Hospitality Group as a Weekend Customer Service Specialist! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences during our busiest weekend hours. This flexible position offers perfect work-life balance with Saturday/Sunday shifts, comprehensive training, and opportunities for advancement in the thriving hospitality sector. Join our award-winning team and become the face of our premium downtown Jacksonville location!
Responsibilities
- Manage guest check-ins, reservations, and inquiries with exceptional professionalism
- Resolve service issues efficiently using our CRM system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate transaction records
- Uphold brand standards through personalized guest interactions
- Support weekend event coordination and special requests
- Complete daily shift reports and performance metrics
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn new systems
- Strong communication and problem-solving abilities
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and customer-focused mindset
- Ability to stand/walk for extended periods
- No prior experience necessary – training provided