Job Description
Join FlexShift Solutions and embrace work-life balance with our exclusive weekend shift opportunities in Jacksonville! We're seeking dedicated professionals to deliver exceptional customer experiences during our busiest weekend hours. Enjoy predictable schedules, competitive pay, and a supportive team environment while serving diverse clients across multiple industries. No more weekday commutes – focus your energy on meaningful interactions and professional growth on your terms.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun 8AM-8PM)
- Resolve inquiries, process transactions, and troubleshoot technical issues efficiently
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Contribute to weekend-specific process improvements and training initiatives
- Adhere to company compliance standards and data security protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills with empathetic approach
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently while maintaining team collaboration
- Flexibility to cover rotating weekend shifts (including holidays)
- Valid Florida driver's license if field visits required