Job Description
Join our dynamic hospitality team as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak weekend operations. This immediate-start position offers flexible scheduling while allowing you to develop valuable customer service skills in a vibrant downtown Sacramento environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage weekend check-in/check-out procedures for hotel guests
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with weekend event preparation and execution
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends (Saturday/Sunday) and holidays
- Basic proficiency with reservation software and POS systems
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude and problem-solving mindset