Job Description
Unlock weekend freedom with FlexShift Solutions! We're seeking passionate Weekend Customer Service Specialists to join our dynamic team. Enjoy flexible Saturday/Sunday shifts while delivering exceptional support to clients across healthcare and retail sectors. This role offers competitive pay, comprehensive training, and the perfect work-life balance for weekend warriors who thrive in customer-facing environments.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with weekday teams to ensure seamless customer handoffs
- Adhere to HIPAA compliance protocols for sensitive information
- Meet/exceed KPIs for resolution rates and satisfaction scores
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar platforms
- Ability to work independently with minimal supervision
- Flexibility to work weekends and occasional holidays
- Strong problem-solving abilities under pressure