Job Description
Join FlexShift Solutions and transform your weekends into rewarding opportunities! We're seeking dedicated Weekend Customer Service Specialists to deliver exceptional experiences while enjoying a flexible schedule that works with your life. Perfect for students, parents, or anyone seeking weekend-focused employment without weekday commitments. Our Nashville team thrives on positivity, teamwork, and making every customer interaction memorable.
Enjoy competitive pay, comprehensive training, and a supportive environment where your weekend dedication is celebrated. Plus, gain valuable experience in customer relationship management while maintaining work-life balance. Apply today and start earning on Saturdays and Sundays!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts
- Resolve inquiries, process orders, and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems while maintaining data security
- Collaborate with weekday teams to ensure seamless customer handovers
- Identify opportunities to improve customer experience and suggest solutions
- Meet weekly performance metrics including response time and resolution rates
- Participate in weekend team huddles to align on priorities and challenges
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation to our downtown Nashville location
- Flexibility to work alternating Saturdays/Sundays as needed
- Ability to maintain positive attitude during high-volume periods