Job Description
Join our dynamic team at Horizon Connect Solutions and transform your weekends into rewarding opportunities! We're urgently seeking passionate Weekend Customer Service Specialists to deliver exceptional experiences to our clients in Houston. Enjoy flexible scheduling with weekend shifts while building your career in a supportive environment.
This role offers competitive pay, comprehensive training, and the chance to develop valuable communication and problem-solving skills. Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing growth. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve service issues with empathy and efficiency while maintaining brand standards
- Document interactions and update CRM systems with accurate information
- Collaborate with cross-functional teams to address complex customer needs
- Identify opportunities to improve customer satisfaction workflows
- Adhere to all company policies and compliance requirements
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred
- Strong verbal/written communication skills in English
- Ability to work independently and make sound decisions
- Proficient with Microsoft Office and CRM software
- Flexibility to work Saturdays and Sundays (8-hour shifts)
- Positive attitude with problem-solving mindset
- Valid US work authorization required