Job Description
Join our dynamic team at Global Solutions Inc. as a Weekend Customer Service Specialist in Wichita, KS! We're seeking enthusiastic professionals to deliver exceptional customer experiences during our weekend operations. This immediate-start opportunity offers competitive compensation and a supportive environment where your contributions make a real difference. If you thrive in fast-paced settings and value work-life balance, this role is perfect for you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records and documentation
- Meet key performance metrics including response times and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or retail setting
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving abilities
- Availability to work Saturday/Sunday shifts (8:00 AM - 6:00 PM)
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction