Job Description
Join our dynamic team and transform your weekends into rewarding opportunities! FlexServe Solutions is urgently hiring Weekend Customer Service Specialists in Houston, TX. Enjoy flexible Saturday/Sunday shifts while delivering exceptional service to our diverse clientele. This role offers competitive pay, rapid onboarding, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start earning this weekend!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service complaints efficiently
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Identify upsell opportunities and promote new service offerings
- Meet weekly performance metrics for customer satisfaction and resolution rates
- Participate in weekend team training sessions and process updates
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Exceptional verbal communication and active listening skills
- Ability to work independently and make sound decisions under pressure
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Available for consistent weekend shifts (Sat/Sun 8am-6pm)
- High school diploma or equivalent; college students encouraged to apply
- Reliable transportation to our downtown Houston location
- Basic math skills for transaction processing and troubleshooting