Job Description
Join our dynamic team as a Weekend Customer Service Specialist! MetroSolutions Group is urgently hiring energetic professionals to deliver exceptional client experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture while serving diverse clients across the nation. This is a perfect opportunity for students, caregivers, or anyone seeking weekend work-life balance. Apply today to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Process transactions and update customer records
- Uphold company standards for quality and compliance
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Office and CRM software
- Flexible availability for Saturday/Sunday shifts
- Positive attitude and resilience under pressure