Job Description
Join our vibrant team at CityLife Hospitality Group where weekend work meets dynamic rewards! We're seeking passionate Weekend Customer Service Specialists to deliver exceptional experiences to our guests during peak weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive environment that values your work-life balance. Perfect for students, parents, or anyone seeking weekend flexibility with growth opportunities. Apply today and transform your weekends into rewarding experiences!
Responsibilities
- Deliver outstanding customer service to weekend guests across all touchpoints
- Manage front desk operations including check-ins, check-outs, and reservation inquiries
- Handle guest concerns with empathy and resolve issues efficiently
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Prepare daily reports and update guest preference databases
- Uphold brand standards and safety protocols during weekend shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work independently and in fast-paced weekend environments
- Proficient in property management systems (e.g., Opera, Fidelio)
- Flexible availability including Saturdays and Sundays
- Basic knowledge of Atlanta tourism attractions and local services
- Valid driver's license with clean record (for guest shuttle service)