Job Description
Join FlexiStaff Solutions and transform your weekends into rewarding work! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional experiences while enjoying a weekday-focused lifestyle. Perfect for students, parents, or anyone seeking balance, this role offers competitive pay and a supportive team environment.
As the first point of contact for our valued clients, you'll showcase exceptional communication skills while resolving inquiries with professionalism and empathy. Enjoy flexible scheduling options, including both Saturday and Sunday shifts, with no weekday commitments required.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve product/service issues using our proprietary CRM system
- Document all interactions accurately in our customer database
- Collaborate with weekend team members to ensure seamless service delivery
- Meet key performance metrics for response time and resolution rate
- Participate in bi-weekly weekend team training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to thrive in a fast-paced weekend environment
- Proficient with Microsoft Office and CRM platforms
- Reliable transportation to downtown Indianapolis location
- Flexible availability for both Saturday and Sunday shifts