Job Description
Join Austin's premier hospitality team as a Weekend Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional guest experiences during Saturday and Sunday shifts at our vibrant downtown location. Enjoy competitive pay, flexible scheduling, and a lively work environment while exploring Austin's renowned weekend attractions. Perfect for students, gig workers, or anyone seeking weekend-only employment with growth opportunities into management roles.
Responsibilities
- Provide exceptional in-person customer service and support to weekend guests
- Process payments, manage reservations, and handle inquiries efficiently
- Maintain pristine facility standards and ensure safety compliance
- Collaborate with cross-functional teams during peak weekend operations
- Resolve guest concerns promptly with solution-oriented approaches
- Support inventory management and weekend event coordination
- Document operations and submit detailed shift reports
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability for all Saturday and Sunday shifts (6 AM - 2 PM)
- Strong problem-solving and communication skills
- Proficiency with POS systems and reservation software
- Ability to thrive in fast-paced weekend environments
- Valid Texas driver's license (if driving required)
- Flexible schedule with reliable weekend attendance
- Basic first aid/CPR certification preferred