Job Description
Join our dynamic team as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals in Boston, MA and Florida to deliver exceptional customer experiences during weekend shifts. Enjoy flexible scheduling, competitive pay, and immediate start opportunities. Perfect for students, side hustlers, or anyone seeking weekend work-life balance. No nights or holidays required!
Why FlexHire Solutions? We pride ourselves on fostering a supportive environment with growth opportunities. As a weekend specialist, you'll gain valuable experience while enjoying a consistent schedule. Our comprehensive training ensures you feel confident from day one.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product-related concerns
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekly performance metrics for response time and resolution rates
- Identify upsell opportunities and cross-reference customer needs
- Participate in weekend team huddles and training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work Saturdays and Sundays with flexible daytime/early evening shifts
- Problem-solving mindset with attention to detail
- Reliable transportation to Boston or Florida locations
- Positive attitude and willingness to learn new technologies