Job Description
We are looking for a dynamic and dedicated Weekend Customer Service Specialist to join our award-winning team in Kansas City. In this role, you will be the face of our company for our weekend clientele, ensuring that every client interaction is met with professionalism, empathy, and efficiency. This is a fantastic opportunity for those seeking a stable full-time job with the unique benefit of flexible weekend hours.
At Apex Digital Solutions, we believe in rewarding hard work and providing a supportive environment. You will have the chance to work in a modern office setting while enjoying the stability of a full-time schedule.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolving issues efficiently.
- Manage customer accounts and update records accurately within our CRM system.
- Collaborate with the weekday team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management as needed.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to work independently and stay organized in a fast-paced environment.
- Must be available to work weekends (Saturday and Sunday).