Job Description
Join our dynamic team as a Weekend Customer Service Specialist and enjoy the perfect work-life balance with flexible Saturday and Sunday shifts! We're seeking energetic professionals to deliver exceptional support to our growing client base. This is an immediate opportunity to grow your career while enjoying weekday freedom. Our Denver-based office offers modern amenities, competitive pay, and a supportive environment where your contributions are valued.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues efficiently using our CRM system
- Process transactions and maintain accurate customer records
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Reliable internet connection for remote work components
- Ability to work independently and manage multiple priorities
- Weekend availability (Saturday and Sunday) is mandatory