Job Description
Join our dynamic team at Urban Hospitality Solutions! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional experiences at our flagship location in Austin. This immediate hire position offers flexible weekend shifts (Saturday/Sunday) with competitive compensation and growth opportunities. Perfect for students, career changers, or those seeking supplemental income. Enjoy a vibrant work environment where your contribution directly impacts guest satisfaction.
Responsibilities
- Deliver outstanding customer service through in-person interactions and digital support channels
- Manage reservation systems and process bookings with precision
- Resolve guest inquiries and complaints promptly with solution-oriented approaches
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain detailed records of customer interactions and feedback
- Support inventory management and venue preparation activities
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or hospitality experience preferred
- Availability to work Saturdays and Sundays (8 AM - 6 PM)
- Proficient with digital reservation platforms and POS systems
- Strong problem-solving abilities with conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (if transportation required)
- Positive attitude with commitment to teamwork