Job Description
Join our dynamic team at Premier Retail Solutions as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional customer experiences during our peak weekend hours. This role offers immediate start and the opportunity to grow with a leading retail innovator.
As a key member of our customer experience team, you'll handle high-volume inquiries, resolve complex issues, and maintain our brand's reputation for excellence. Our competitive compensation package includes performance bonuses, flexible scheduling, and comprehensive training.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat channels
- Process orders, returns, and exchanges with precision and efficiency
- Resolve customer escalations with empathy and problem-solving skills
- Maintain detailed transaction records in CRM systems
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed weekly performance metrics for resolution time and satisfaction
- Train on new products/services during onboarding and quarterly updates
Qualifications
- Minimum 1 year customer service experience in retail or e-commerce
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday shifts 8am-6pm)
- High school diploma or equivalent; college degree preferred
- Basic knowledge of retail POS systems